Refund policy

This policy explains the return and refund options available for eligible orders placed with CartcraftDiscoveries. It covers the return period, conditions for returned items, how to submit a request, and the information needed to process a return.

30-Day Return Period

If you need to return an order, please contact us within 30 days from the date it was delivered.

Requests submitted after the 30-day period may not be accepted unless a longer return period is required by applicable law.

Return Eligibility

Items submitted for return should be in their original condition. Products that have been damaged because of misuse, improper handling, or customer use may not be eligible for return.

Once a returned item reaches us, we may inspect it to confirm that it meets the conditions for return.

Requesting a Return

Before sending anything back, please contact our customer support team. We will review your request and provide the return instructions for your order.

Please include the following information:

Order number
Name used when placing the order
Email address used during checkout
Reason for the return
Photos of the product, if applicable

After your request has been received, we will review the information and provide the applicable instructions for returning the item.

Email: support@CartcraftDiscoveries.store
Phone: +1 720-798-9737

Return Shipping

Once your return request has been reviewed, we will provide the return shipping details and instructions.

Please wait for our confirmation before sending the item back. Do not ship a return to any address unless it has been provided or approved by our customer support team.

Refunds

After the returned item has been received and inspected, we will provide an update regarding the refund request.

If the return is approved, the refund will be issued to the original payment method used for the purchase, generally within 5–7 business days.

The time required for the refunded amount to appear in your account may vary depending on the payment processor or financial institution.

Damaged, Defective, or Incorrect Products

If you receive an item that is damaged, defective, or different from the product you ordered, please contact our support team as soon as possible after delivery.

Please include your order number and, where applicable, clear photos showing the issue. This information will help us review the order and provide the appropriate instructions.

Order Cancellation

If you would like to cancel an order, please contact our support team as soon as possible after placing it.

An order can be cancelled only while it has not yet been processed or shipped.

Once the order has been shipped, cancellation is no longer available. You may, however, request a return after delivery if the order meets the requirements of this policy.

Contact Information

Trading Name: CartcraftDiscoveries
Legal Entity: CartcraftDiscoveries LLC
Registration Number: LC014756429

Business Address:
1350 Walnut St
Kansas City, MO 64106-2914
United States

Phone: +1 720-798-9737
Email: support@CartcraftDiscoveries.store

Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM Central Time